Last Updated: July 5, 2026
At The Ledge Uluwatu, accessible from https://theledgeuluwatu.com, one of our main priorities is the privacy of our visitors and guests. This Privacy Policy document outlines the types of information we collect and how we use it. If you have additional questions or require more information about our Privacy Policy, please contact us using the details provided below.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information they share and/or that is collected on theledgeuluwatu.com. It does not apply to information collected offline or through channels other than this website, including third-party booking platforms.
By using our website, you consent to this Privacy Policy and agree to its terms.
1. Information We Collect
We may collect the following types of information when you visit our website, submit an inquiry, or request a reservation:
- Personal identification information: name, email address, and phone number, when voluntarily submitted through our Contact form or WhatsApp.
- Reservation-related information: preferred room or villa type, check-in/check-out dates, number of guests, and special requests, when you contact us directly to inquire about or arrange a booking.
- Communication data: the content of any message you send us through our Contact form, email, or WhatsApp.
- Automatically collected information: such as your IP address, browser type, device type, referring/exit pages, and date/time stamps, collected through standard log files and cookies (see Section 4).
Please note that bookings made through third-party platforms (such as Booking.com) are subject to that platform's own privacy policy, in addition to this one.
We do not knowingly collect sensitive personal information such as passport or ID numbers through our website. Such information, if required for check-in, is collected directly and separately at the property in accordance with local regulations.
2. How We Use Your Information
We use the information we collect for purposes including:
- Responding to your inquiries and requests for information
- Processing and confirming direct reservation requests
- Providing customer service before, during, and after your stay
- Improving our website, services, and overall guest experience
- Complying with legal, tax, or regulatory obligations
- With your consent, sending occasional updates about our rooms, villas, or promotions
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. How We Share Your Information
We may share your information only in the following circumstances:
- Service providers: with trusted third parties who assist us in operating our website or communication channels (such as our website host or WhatsApp Business), who are obligated to keep your information confidential.
- Booking platforms: if you reserve through a third-party platform such as Booking.com, your information is shared with that platform as part of the booking process, subject to their own privacy policy.
- Legal requirements: if required to do so by law, or in response to valid requests by public authorities.
- Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We do not share your personal information with third parties for their own independent marketing purposes.
4. Cookies and Web Beacons
Like most websites, theledgeuluwatu.com uses cookies. These small text files are stored on your device to help us understand visitor preferences and improve your browsing experience by customizing our web content based on your browser type and other information.
You can choose to disable cookies through your individual browser settings. Please note that disabling cookies may affect certain features or functionality of our website.
We may also use third-party services, such as Google Analytics, to help us understand how visitors use our website. These third parties may use their own cookies to collect information about your visits to this and other websites.
5. Third-Party Privacy Policies
This Privacy Policy does not apply to other websites, advertisers, or booking platforms linked from our site, including Booking.com. We advise you to consult the respective privacy policies of any third-party services you interact with for more detailed information about their practices, including how to opt out of certain data collection.
6. Data Security
We take reasonable administrative and technical measures to protect the personal information you share with us from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purpose of satisfying any legal, accounting, or reporting requirements, after which it will be securely deleted or anonymized.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Rectification — request correction of inaccurate or incomplete information
- Erasure — request deletion of your personal data, under certain conditions
- Restriction — request that we restrict the processing of your personal data
- Objection — object to our processing of your personal data
- Data portability — request a transfer of your data to another organization or directly to you
If you would like to exercise any of these rights, please contact us using the details in Section 10. We will respond to your request within a reasonable timeframe, generally within one month.
9. Children's Privacy
Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly remove it.
10. Contact Us
If you have any questions about this Privacy Policy, or wish to exercise any of your data rights, please contact us
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.